BARAM General Terms & Conditions of Sale
These General Terms and Conditions govern distance e-commerce sales concluded through the official BARAM India website (baramofficial.com). Every acquisition of a BARAM handcrafted garment reflects our commitment to exceptional sartorial craftsmanship, genuine fabrications, and client satisfaction.
1. Scope and Business Identity
These Terms and Conditions apply exclusively to distance e-commerce retail sales of physical ready-to-wear apparel, shirts, denim jeans, and linen collections bearing the BARAM brand name to individual retail consumers across India.
The commercial website is operated by BARAM (BARAM Haute Sartorial Atelier), with its primary atelier located at Floor No. 3, Ronak House, Nani Chipvad, B/H Panvala Building, Panigate, Vadodara, Gujarat 390006, India.
2. Order Placement & Acceptance
Clients select garments in their desired sizes from our online catalog and proceed through our secure checkout. Upon submission of an order, the client will receive an automated electronic confirmation email summarizing the items purchased, billing details, and delivery address.
BARAM reserves the right to decline or cancel any order in instances of suspected fraudulent activity, unauthorized wholesale purchasing, or pricing technical errors. If an order is cancelled by the Maison, full refund will be processed immediately.
3. Pricing & Inclusive Taxes
All prices on this website are stated in Indian Rupees (INR ₹) and are inclusive of applicable Goods and Services Tax (GST). Complimentary standard express shipping is included on all orders delivered within India.
4. Payment Instruments & Razorpay Gateway
Online payments are processed securely via our authorized payment gateway partner, Razorpay. Supported payment methods include:
- Unified Payments Interface (UPI): Google Pay, PhonePe, Paytm, BHIM, and all leading bank UPI handles.
- Credit & Debit Cards: Visa, MasterCard, American Express, RuPay, and Diners Club.
- NetBanking: Over 50+ leading Indian scheduled commercial banks.
- Cash on Delivery (COD): Available for select pin codes across India up to ₹ 10,000 order value.
All transactions are processed using 256-bit bank-grade SSL encryption adhering strictly to PCI-DSS Level 1 compliance standards. BARAM never stores clients' full card numbers, CVV codes, or netbanking passwords on its internal servers.
5. Delivery & Transit
Orders are fulfilled directly from our atelier and dispatched via premium domestic courier partners (Bluedart, Delhivery, DTDC). Detailed shipping terms, timelines, and tracking procedures are set forth in our .
6. Packaging & Presentation
Every BARAM creation is protected in a signature garment enclosure and placed within our protective presentation box, ensuring your items arrive in immaculate atelier condition.
7. Returns, Exchanges & Security Tags
Clients may request a return or size exchange within seven (7) calendar days of delivery. Full instructions, conditions, and refund processing schedules are specified in our .
8. Quality & Authenticity Guarantee
Every garment sold on baramofficial.com is guaranteed authentic, manufactured with premium extra-long staple cottons, Japanese selvedge denim, or European linen under strict quality craftsmanship standards.
9. Governing Law & Jurisdiction
These General Terms and Conditions of Sale are governed by and construed in accordance with the laws of the Republic of India. Any legal proceeding or dispute arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in Vadodara, Gujarat, India.
BARAM Client Confidentiality & Data Protection
At BARAM, the preservation of our clients' privacy is paramount. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDPA), 2023.
1. What Type of Personal Information Do We Collect?
We collect personal information necessary to deliver physical apparel orders and communicate with clients:
- Contact Information: Full name, telephone/mobile number, email address, and delivery address.
- Order Information: Products selected, sizes, quantities, order references, and delivery status.
- Payment Information: Transaction status and gateway tokens returned by Razorpay. (Full card credentials, PINs, and CVVs are processed directly on Razorpay's encrypted checkout interface and are never accessed or retained by BARAM).
- Technical Information: IP address, device type, browser information, and essential session cookies for shopping bag persistence.
2. How We Collect Your Data
Data is collected directly when you create a patron account, sign up for notifications, place an order at checkout, or reach out to our Customer Care team via telephone, WhatsApp, or email.
3. How We Use Your Personal Information
- To process, fulfill, and deliver your apparel orders.
- To transmit transactional updates including order receipts, shipping confirmations, and courier tracking details via SMS/Email.
- To respond to customer care inquiries and process authorized returns or exchanges.
- To prevent fraud, payment abuse, and ensure legal and fiscal compliance with Indian tax authorities.
4. Third-Party Sharing & Disclosures
We do not sell, rent, or trade your personal data to any third-party marketing companies. Data is shared strictly with vetted service partners necessary for business operations:
- Payment Processor: Razorpay Software Private Limited for secure electronic payment processing.
- Logistics Partners: Bluedart Express, Delhivery, DTDC, and India Post for physical doorstep delivery and returns.
- Statutory Authorities: When required by Indian law, judicial court orders, or governmental law enforcement agencies.
5. Data Retention & Security Standards
We implement comprehensive physical, electronic, and procedural safeguards to protect your personal information against unauthorized access, modification, or disclosure. Client transactional records are retained for statutory periods mandated under Indian taxation and commercial legislation.
6. Client Rights & Choices
Under applicable Indian privacy regulations, clients have the right to access, review, correct, or request deletion of their stored personal account details by contacting our Grievance Officer.
7. Grievance Officer & Contact Information
In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:
| Officer Name | Grievance Officer, BARAM Atelier |
| Operating Entity | BARAM Haute Sartorial Atelier |
| Address | Floor No. 3, Ronak House, Nani Chipvad, B/H Panvala Building, Panigate, Vadodara, Gujarat 390006, India |
| care@baramofficial.com | |
| Helpline | +91 80008 20525 (Mon–Sat: 10:00 AM – 7:30 PM IST) |
BARAM Shipping & Delivery Policy
At BARAM, we ensure that every handcrafted garment reaches you safely, promptly, and in pristine condition. We offer complimentary express shipping across all serviceable pin codes in India.
1. Order Processing & Dispatch Timeline
All orders are processed and tailored for dispatch from our Vadodara atelier within 24 to 48 business hours following successful payment authorization. Orders placed on Sundays or gazetted public holidays are processed on the subsequent working day.
2. Delivery Timelines Across India
Estimated delivery timelines from the date of dispatch:
- Metro Cities (Mumbai, Delhi-NCR, Bengaluru, Ahmedabad, Hyderabad, Pune, Chennai, Kolkata): 2 to 4 business days.
- Tier 2 & Tier 3 Cities: 3 to 6 business days.
- Remote Locations & Regional Pin Codes: 5 to 7 business days.
3. Shipping Charges
Complimentary Standard Express Delivery: All orders placed on baramofficial.com qualify for free doorstep shipping across India. There are no hidden handling fees or convenience surcharges at checkout.
4. Logistics Partners & Transit Insurance
Shipments are dispatched via reputed, insured national express courier services, including Bluedart, Delhivery, DTDC, and Speed Post. Every parcel is transit-insured until hand-delivered to the recipient.
5. Live Shipment Tracking
As soon as your creation leaves our atelier, you will receive an automated dispatch notification via SMS and Email containing your Air Waybill (AWB) tracking number and direct live tracking link. Clients can also check live order status via the Client Space on our website.
6. Damaged or Tampered Parcels
If the outer shipping parcel appears tampered with or severely damaged upon arrival, please refuse to accept the delivery and immediately contact Customer Care at +91 80008 20525 or email care@baramofficial.com. We will arrange an immediate replacement or full refund.
BARAM Cancellation, Return & Refund Policy
We stand behind the superior quality of our tailored shirts, jeans, and apparel. If you are not completely satisfied with your purchase, we provide a transparent, hassle-free return and refund experience.
1. Order Cancellation Policy
Clients may cancel an order free of charge within 24 hours of placement or prior to shipment dispatch, whichever is earlier.
To cancel an order, email care@baramofficial.com or call our Customer Care team at +91 80008 20525 quoting your Order Reference Number. If the order has not yet dispatched, the full order amount will be refunded immediately to your original payment method.
2. 7-Day Return & Exchange Window
We offer a 7-day return and exchange window from the date of product delivery. If the sizing is not optimal or you wish to return the garment, you may request an exchange for another size or a full refund.
3. Conditions for Return & Exchange
To be eligible for an exchange or refund, the garment must satisfy the following conditions:
- The item must be in its original, unworn, unwashed, and undamaged condition.
- All original brand tags, labels, and spare button envelopes must remain intact and attached.
- The garment must be returned in its original protective packaging and presentation box.
4. How to Initiate a Return
Initiating a return is simple:
- Contact Customer Support at care@baramofficial.com or call +91 80008 20525 within 7 days of delivery with your order ID.
- Our team will schedule a complimentary reverse pickup from your doorstep via our courier partner.
- Hand over the securely packed garment to the courier executive. A pickup receipt/tracking slip will be provided.
5. Refund Processing Timeline & Mode of Payment
Once your returned parcel is received at our Vadodara atelier, our quality team inspects the garment within 24 to 48 hours:
- Online Payments (Razorpay - UPI, NetBanking, Credit/Debit Cards): The refund is initiated immediately upon inspection approval. Funds are credited back directly to the original payment source/bank account within 5 to 7 business working days, depending on your bank's settlement cycle.
- Cash on Delivery (COD) Orders: Refunds for COD orders are remitted via NEFT / IMPS / UPI directly to the customer's verified bank account within 5 to 7 business working days upon receipt of account details.
6. Defective or Incorrect Items
In the rare instance that you receive an incorrect size or defective garment, BARAM will provide an immediate replacement or a 100% full refund with priority reverse pickup at zero cost to the client.
BARAM Customer Support & Atelier Coordinates
Our Customer Care team is dedicated to assisting you with order tracking, sizing recommendations, returns, and general inquiries.
1. Merchant & Business Entity Details
| Brand Name | BARAM |
| Operating Entity | BARAM Haute Sartorial Atelier |
| Business Model | Ready-to-Wear Apparel E-Commerce (Shirts, Denim, Linen) |
| Website | baramofficial.com |
| Operating Country | India |
2. Registered Atelier & Operating Address
Maison Atelier & Corporate Office:
Floor No. 3, Ronak House, Nani Chipvad,
B/H Panvala Building, Panigate,
Vadodara, Gujarat 390006, India.
3. Customer Care Channels
Telephone Helpline: +91 80008 20525
WhatsApp Support: +91 80008 20525
Customer Care Email: care@baramofficial.com
Support & Inquiries: support@baramofficial.com
4. Operating Hours
Monday to Saturday: 10:00 AM – 7:30 PM IST
Sunday: Closed (Emails and messages received will be addressed the following business morning).
5. Support Response Commitment
We strive to resolve all telephonic queries instantly during working hours. All email communications to care@baramofficial.com receive a dedicated response within 24 business hours.
BARAM Official Legal Notice & Disclosures
This official website baramofficial.com is operated by BARAM. Navigating this platform implies the recognition and acceptance of the following disclosures and terms of use.
1. Site Publisher & Entity
| Brand Name | BARAM |
| Operating Entity | BARAM Haute Sartorial Atelier |
| Principal Place of Business | Floor No. 3, Ronak House, Nani Chipvad, B/H Panvala Building, Panigate, Vadodara, Gujarat 390006, India |
| Customer Care Contact | +91 80008 20525 / care@baramofficial.com |
| Payment Processing | Razorpay Software Private Limited |
2. Editorial & Operations
Operations and editorial management are supervised by the management of BARAM, Vadodara, Gujarat.
3. Intellectual Property
The trademarks, brand name BARAM, logo marks, product photographs, styling imagery, architectural designs, and website source code are the intellectual property of BARAM. Any unauthorized reproduction, scraping, or commercial copying without prior written consent is strictly prohibited.
4. Limitation of Liability
BARAM makes every endeavor to ensure accurate representation of product colorways, fabric details, and sizing dimensions. Slight variations may occur due to device display configurations. BARAM shall not be liable for indirect damages arising from temporary website unavailability.
5. Applicable Law & Jurisdiction
This website and its legal terms are governed by the laws of India. Any disputes arising out of the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Vadodara, Gujarat.